Claims teams that stay ahead of every file
Incidents are logged the moment they come in, every claim carries its own clock and conversation, and recoveries are worked through to the outcome, so handlers, recoveries and managers all work one file.
Sound familiar?
Three things that slow claims teams down, and how Meta takes them off the desk.
The problem
First notice gets lost in call notes
How Meta handles it
Every loss logged as an incident
Incidents are records from the first call, with their type, reason, location, the asset involved and the estimate less excess. When one qualifies, Convert to Claim carries the policy, account, contact and amounts across.
Explore incident to claim ➝The problem
Nobody can say how old a claim really is
How Meta handles it
A live clock on every claim
Each claim counts up from its reported date until it is finalised, and every stage move is recorded. Dashboards show open claims by stage, handler and age, so the files that need attention stand out.
Explore stage tracking ➝The problem
Recoveries drop off the radar once the claim is paid
How Meta handles it
Recoveries tracked to the outcome
Merits, tracing, the letter of demand and the summons each have a stage on the claim, and the outcome is recorded whether the money comes back or the recovery is abandoned.
Explore assets and recoveries ➝Built for everyone on the claim
Handlers, the recoveries team and claims managers each work from the same claim, with the part of the job that is theirs up front.
From first call to claim
Log the incident while the client is still on the phone, then convert it to a claim with the policy, account, contact and amounts carried across.
- Type, reason, location and towing details captured
- Convert to Claim with everything carried across
- The incident report generated as a PDF
Everything the team works in
The parts of Meta a claims team uses every day, each with more detail a click away.
Claims Management
Incidents, claims, assets and recoveries on one file.
Explore the product ➝
Service Providers
Assessors, repair centres and tow operators with their numbers and contacts.
Explore the provider network ➝
Case Management
Client complaints and requests timed against their SLA.
Explore case management ➝
Collaboration
A conversation on every claim, with presence, screen sharing and calls.
Explore collaboration ➝
Ready to see what
Meta can do?
FAQ
Conversion is limited to claims roles, so incidents are promoted by the people who own them, and the incident keeps its link to the claim it became.
Yes. Every claim has its own chat beside the record, with typing indicators and read receipts, and calls, emails, notes and tasks sit on the same claim's timeline.
Each claim runs a live timer from its reported date until it is finalised, and dashboards built from reports show open claims by stage, handler and age.
Yes. Service providers are records with a type, their numbers and named contacts, and incidents record the provider who attended.